Exchange and Refund Policy for Al Qafilah
At Al Qafilah, we are distinguished by our superior craftsmanship in handmade stitching. All our products, including frames, are meticulously and precisely manufactured, making each piece a unique work of art and adding a special value to our products. We recognize that handcrafting also means the possibility of human errors occasionally. Our exchange and refund policy aims to provide appropriate solutions in these cases, maintaining our customer satisfaction.
Options for Customers Inside Oman:
Exchange:
-Products damaged due to shipping errors or production faults can be exchanged, with Al Qafilah bearing the exchange costs.
-Exchange requests should be submitted within 3 days of receipt via email [[email protected]].
-Proof of purchase and photos illustrating the damage must be provided.
Refund with Item Return:
-Customers are entitled to request a refund and return the item to Al Qafilah.
-Requests should be submitted within 3 days of receipt via email [[email protected]].
-The item must be in its original condition.
Options for Customers Outside Oman:
Partial or Full Refund with Item Retention:
-Customers outside Oman can request a partial or full refund based on the damage assessment, without the need to return the item.
-Requests should be submitted within 3 days of receipt via email [[email protected]].
-Proof of purchase and photos showing the damage are required.